Return & Refund Policy

Last updated: July 8, 2026

Thank you for shopping with Shopvista. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Period

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all tags, accessories, manuals, and promotional items included.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, damaged, or altered by the customer.

• Personalized or custom-made products.

• Clearance, sale, or final-sale items (unless defective or damaged upon arrival).

• Products returned without original packaging or proof of purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue. We will review the claim and arrange a replacement or refund where appropriate.

Return Process

To initiate a return, please contact us using the details below:

Shopvista
Phone: +92 329 2049333
Email: shopvista.inbox@gmail.com
Address: Nasheman e Iqbal Housing Society Phase 1, Lahore, 54000, Pakistan

Once your return request is approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days.

• Refunds will be issued through the original payment method whenever possible.

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Shopvista
Email: shopvista.inbox@gmail.com
Phone: +92 329 2049333
Address: Nasheman e Iqbal Housing Society Phase 1, Lahore, 54000, Pakistan